Unable to Connect Call at This Time Please Try Again Later 11000

If you're unable to make or receive calls, or your calls drop unexpectedly, these troubleshooting tips can assist. If you're having bug with calls merely while continued to Wi-Fi Calling, read no further and check out Wi-Fi Calling bug instead.

Read me kickoff

First things get-go. To make sure your device can make and receive calls, check the following:

 Your device shows at least two signal bars. If at that place are fewer, the signal is likewise low for reliable calls. Check out Point issues / no service troubleshooting.

 Your line is active (prepaid lines must take a residual).

 If yous have Family unit Allowances, make sure it isn't blocking calls or has time-of-day blocks ready.

 Wi-Fi Calling preferences are gear up to Cellular Preferred or Cellular Just to forestall Wi-Fi Calling issues from interfering with your indicate.

 If you're calling an international number, cheque whether y'all have the right features on your account. See Stateside calling & texting services. For data almost making international calls, see Make an international call.

If your device meets all these criteria, and you're however having calling problems, keep with the troubleshooting steps below.

Tip: If you need assistance with any of the steps in this certificate, visit our Device tutorials page, select your device, and apply the search bar to find what yous're looking for.

Can't make or receive calls

If you can't make or receive calls; or get busy, fast decorated, three beeps, three rise tones, or a "call failed" error when yous endeavour to telephone call, outset with these bones troubleshooting steps. For additional iPhone-specific troubleshooting steps, visit Apple tree Support.

Bones troubleshooting

1. Restart your telephone.
2. Turn off Wi-Fi to ensure you're using the T-Mobile network.
3. Turn on VoLTE.
4. Uninstall downloaded apps such every bit calling apps; all blocking, launcher, and home screen apps; and apps you lot downloaded around the time the problem started. T-Mobile can't support calls on other services such as Google Vox. Contact the app provider if necessary.
5. (iPhone only) Reset the network settings (Settings > Full general > Reset > Reset Network Settings).
6. Update the device software to the latest version. You tin do this over Wi-Fi. Visit the Devices folio for current versions and steps.

Can't telephone call a specific number or make international calls

• Make sure the number yous are dialing doesn't accept a ane-700, 1-900, or 976 prefix. T-Mobile blocks calls to these numbers.
• Make sure the number you're calling isn't on the device'due south Cake or Spam list.
• Use the dialer to enter the full xi-digit number, instead of using any saved contacts.
• Include any country codes or surface area codes. (Add a + or 011 to the get-go for US numbers.)
• Disable caller ID past dialing *67 before the 11-digit phone number. If the call goes through, your number is blocked to them.

Dropped calls

It is normal for calls to drop after eight hours. Simply if your shorter calls driblet frequently, try the post-obit:

1. For calls dropping only in specific locations, check out our 4G LTE & 5G Network coverage map to make up one's mind the level of signal yous should expect.
2. Make certain that the impact screen isn't waking up during the call. It may wake up if your cheek presses the impact screen or your fingers touch the buttons, similar the End Telephone call push.
3. Remove any cases or covers from the phone. Some protective cases interfere with reception.
4. Update the device software to the latest version. Visit the Devices folio for current versions and steps.
5. Endeavour calling in a location that dropped your call before to see if it happens again.
6. If bachelor, move the SIM card to another T-Mobile device and see if calls continue to driblet when you lot call from that device. This test will aid Customer Intendance diagnose the problem.

All incoming calls go to voicemail

1. Reset your call forwarding settings:
   • Dial ##004# on the phone dialer and press Ship to reset busy, if unreachable, and no answer settings.
   • Dial ##21# on the phone dialer and printing Send to reset unconditional telephone call forwarding settings.
2. Brand sure that the number going to voicemail isn't on the device Block or Spam List.
3. Bank check that Call Waiting is turned on in your phone settings.
4. Turn off Bluetooth. If Bluetooth is on, the device may be trying to send the ring to a paired device, and you may miss it.
5. Cheque the notification switch on the side of the phone, if you have 1. Information technology may make the phone go silent or turn off alerts to anyone who is non a favorite contact, and you may be missing those calls.
6. Call your own number to meet if it rings before forwarding to voicemail.
7. If bachelor, move the SIM bill of fare to another T-Mobile device and have someone call you lot to see whether calls get to voicemail on that device. This exam will help Customer Care diagnose the problem.

Touch tones don't work

If voicemail doesn't or phone systems (IVRs) don't recognize button presses on your device, bank check out your device's touch tone settings:

1. Plow on touch tones in your phone settings. Note that touch on tones may non work if you're on a conference phone call.
2. For Android devices:
   • Wipe the cache sectionalization to clear system memory.
   • Articulate all app caches.
   • Turn off audible touch tones.
3. Update the device software to the latest version. Visit the Devices page for current versions and steps.
4. Call voicemail or a phone organization to exam whether bear on tones are working as expected. If not, contact us.

Stuck? Contact us

If the phone all the same can't make or receive calls later on yous've followed these troubleshooting steps, contact us. We may demand to check your number and the network in your expanse. If you received error messages or recordings when trying to place a call, exist prepared to share those messages with usa when yous contact us.

If y'all can't telephone call, contact the states through chat (message united states), the T-Mobile app , or social (Facebook, Twitter, Google+). Whatever of our contact options tin can connect you with someone to look at your account settings and local network details, and file a ticket for whatever problems.

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Source: https://www.t-mobile.com/support/devices/device-troubleshooting/cant-call-dropped-calls-and-other-calling-issues

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